CORONAVIRUS -advice for visiting the vets

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23/03/2020
It is undoubtedly a scary and difficult time and with the rapidly changing situation around the coronavirus, it can be easy for fear and panic to take hold. We know that many of our clients will be concerned about the safety and welfare of their pets and what might happen in cases of self-isolation.

 As things develop, at the practice we are keeping up to date with the advice from Public Health England, the British Veterinary Association and others to ensure that we can continue to take care of you and your pets whilst at the same time, doing our very best to keep everybody safe. 

 -OUR YELDHAM BRANCH WILL BE TEMPORARILY CLOSED DURING THE GOVERNMENT ORDERED RESTRICTIONS. THIS WILL ALLOW US TO WORK MORE EFFECTIVELY FROM OUR SUDBURY BRANCH WHICH WILL REMAIN OPEN FOR NECESSARY, NON-ROUTINE APPOINTMENTS AND MEDICATION ORDERS. WE HAVE ORGANISED OUR TEAM TO MINIMISE THE RISKS TO THEM AND TO ENSURE THERE WILL ALWAYS BE STAFF HERE TO TREAT YOUR PETS.


DO NOT TURN UP AT THE SUDBURY SURGERY WITHOUT CONTACTING US BY PHONE FIRST. 


AND PLEASE USE reception@ardmorevets.co.uk and dispensary@ardmorevets.co.uk for non-urgent queries and medication orders


 -We are currently delaying ALL non-critical routine appointments. 


We  remain here to assess your pet if you are worried about them or if they have  an illness or injury and we may still need to see your pet if currently on ongoing medication. However some appointments may be remotely done over the phone or via Skype.


IF WE THINK IT IS NECESSARY TO SEE YOUR PET AND ARRANGE AN APPOINTMENT PLEASE FOLLOW THE ADVICE AS BELOW:

   - DO NOT to come to the practice if you are self isolating, or you or one of your family are unwell (have a fever or cough) or have potentially been in contact with an individual that has tested positive to COVID-19. Or have been to a high risk area.  This puts others at risk. If your pet needs to be seen please contact the surgery so we can work together to find a safe solution.

-  Please remember the general advice to wash your hands often and maintain social distancing. Wash your hands before coming to the practice and keep the 2metre social distancing when speaking with the member of staff dealing with you.

 -  Let our reception team know that you have arrived for an arranged appointment or arranged medication collection by making a quick phone call from your car. The vet will then come out and find you when your appointment is due. They will then speak to you about your pets problem before taking your pet into the practice whilst you wait in your car. We will return your pet and any medication once they have been examined and any in-consult treatment given. We are spacing appointments  to reduce numbers at the surgery at any one time. 

- Payment will be done over the phone at the end of the consultation.

 

REGARDING MEDICATION:

-  Please plan ahead particularly if you have a pet on long term medication. We are not anticipating supply issues at this stage but please try not to leave orders to less than a week before medications run out in case there are any delays. Do not request 'bulk buy' as we are unable to honour those orders as that would lead to more general shortages. We are are prioritising processing medications over flea and worm treatments at present. Ideally email orders for medication to dispensary@ardmorevets.co.uk  with your name, your pet's name, your address, the medication amount and current dose you are giving. Payment will be done over the phone when orders are ready and a collection time made, ideally a time that ensures unnecessary travel is limited.

 


Finally we would like to thank you for your consideration both to our staff and to others attending our practice you have shown in the last few days and weeks of this outbreak. We obviously cannot say what is going to happen over the coming weeks. It is likely that we will have some members of our staff off sick. We have planned for that. We will carry on offering the very best care and service that we possibly can for you and your pets.

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P 01787 372588  E reception@ardmorevets.co.uk

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