CORONAVIRUS -advice for visiting the vets. Updated 12th October 2021)

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11/08/2020

The team at Ardmore would like to thank all our clients for their support during this difficult last year. Everyone has been so understanding of our changes to the normal way we work. 

The Royal College of Veterinary Surgeons, the veterinary governing body, along with the British Veterinary Association continue to review guidance for vets during the Covid-19 pandemic and we are updating our working practices following this advice and that of Public Health England. We will continue to update you via our website and Facebook page of any changes to ensure that we can continue to take care of you and your pets whilst at the same time, doing our very best to keep everybody safe. 


If your pet's vaccination was delayed during the lockdown please call to book on 01787372588 for Sudbury or 01787238255 for Yeldham




Please use reception@ardmorevets.co.uk and dispensary@ardmorevets.co.uk for non-urgent queries and medication orders


We are currently back to face to face appointments, but some appointments may be done remotely over the phone or via Skype if necessary (for isolating clients, for example).


FOR APPOINTMENTS AT  THE SURGERIES PLEASE FOLLOW THE ADVICE AS BELOW:

   - DO NOT to come to the practice if you are self isolating, or you or one of your family are unwell (have a fever or cough) or have had a positive Covid test. If your pet needs to be seen please contact the surgery so we can work together to find a safe solution.

-  Please remember the general advice to wash your hands often and maintain social distancing. Wash your hands before and after coming to the practice and keep the 2 metre social distancing when speaking with the member of staff dealing with you.

 -  Let our reception team know that you have arrived for an arranged appointment or arranged medication collection by making a quick phone call from your car. A member of staff will come out to you. Due to the confined space in the clinic rooms we would prefer if only one person is able to accompany each pet into the building and for clients to wear masks. We are spacing appointments  to reduce numbers in the surgery at any one time. As before, clients are welcome to wait outside instead of coming into the building.

- Payment will be done at reception at the end of the consultation. This should make the phones less busy for those arriving for appointments.

 

REGARDING MEDICATION AND FOOD:

-  Please plan ahead particularly if you have a pet on long term medication. We are not anticipating supply issues but please try not to leave orders to less than a week before medications run out in case there are any delays. There is no need to 'bulk buy', we are unable to honour those orders and that would lead to shortages. 

-You can email orders for medication to dispensary@ardmorevets.co.uk  for the Sudbury branch or yeldham@ardmorevets.co.uk for the Yeldham branch with your name, your pet's name, your address, the medication amount and current dose you are giving. Payment can be done over the phone when orders are ready or at collection time. Medications and food are then collected from the box outside the reception door to minimise unnecessary contact.

 


Finally, we appreciate the adjustments in the way we have to work provides considerable change and inconvenience to all. We would like to thank you for your consideration both to our staff and to others attending our practice you have shown in the last few months of this outbreak. We will carry on offering the very best care and service that we possibly can for you and your pets. Take care, 

From all at Ardmore Vets

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